The Women in Bus and Coach “Spotlight On” initiative shines a light on the incredible contributions of women in all roles across the bus, coach, and community transport sector. From professional drivers and engineers to human resources experts and CEO’s, ‘Spotlight On’ will highlight the diverse talents and achievements of women in this dynamic industry.
Today we focus on and find out about:
Justine May
Operations Manager
National Express
Tell us a little bit about your journey to becoming a bus driver
I became a London bus driver in 2001 at the age of 24. I had been travelling around Europe, needed money and saw the advertisement, I have always loved driving and thought “Why not” I commenced my driver training in the February and was in Depot by the end of March. There were 4 female drivers in total at the time and I do remember my first day as if it was yesterday – I walked into the output area to meet my buddy driver and approx. 30 men all turned around as I walked through the door, I remember thinking to myself “What have I done” I was petrified. I laugh at that memory now, and I am thankful that I stuck with it. I loved being a driver, the interaction with customers. Everyday being different and the camaraderie that I believe we share within this industry.
How did you get to where you are today?
I was fortunate enough to have the opportunity to apply for courses and further education. Whilst at Metroline I applied for a position as Band3 supervisor, which in later years became iBus. Whilst an iBus supervisor, my colleagues persuaded me to put my name forward for Union convenor. I was successful in my union campaign and was convenor for just over 5 years. This really was an opportunity that opened my eyes to senior level meetings business needs and made me want to become involved and progress. I became a trainee manager in 2011.
Whilst a manager I completed my ILM level 5, Management CPC and various other leadership courses.
Did you experience any challenges getting to where you are today?
Yes, there were challenges’ but as my career progressed and I became older and more mature. I realised some of these challenges were not of my making and I learnt not to try and change people or situations that I had no influence over. Challenges make you better at what you do, and I believe can really sculpt you as a person.
If so, how did you overcome them?
I think I owned my truth and was honest to myself, my beliefs and my values which enabled me to continue and overcome obstructions/obstacles.
What do you like about the sector? What inspired you to get involved?
I like the fact that there are so many moving parts (pardon the pun) I do not think people realise how many teams and departments it can take to keep the wheels turning, to keep customers moving. Whether it be cross country or throughout London/major cities. Along, with the diversity within the sector. People from all walks of life, educational backgrounds, religious backgrounds, and at the end of the day we all come together and make it work. It is an exciting industry.
What did a typical day look like?
My days are very varied. Some days we can experience many challenges and other days not so much. However, there is always something to do. My day’s fly by whether that be planning/scheduling meetings, performance meetings with my team. Audits that require my attention – discussions with drivers. Meetings with engineering teams. Day to day paperwork and reports that need completing. Always something different.
What advice would you give to women thinking about a career in the bus and coach sector?
I would say to them “do it”. Think about what area of the business you would like to progress your career in, whether it be operational, compliance, engineering or driver roles. Don’t ever be afraid to ask questions or challenge if you feel something is not quite right. Keep feeling empowered to create change and best practice.
What has been your bus or coach sector career highlight?
I can honestly not pinpoint this to one event, situation. I would say one highlight if were to be asked this on the spot, would be some of the colleagues that I have met on my journey within the sector and the long-lasting friendships that this has led to. The knowledge and experience that has been shared with me over the years is priceless.
What three things could the Bus and Coach sector do to improvement the industry for Women?
I personally believe there is still a culture of “jobs for the boys” I feel quite strongly that this needs to be addressed.
Encourage more women into engineering roles.
What changes have you seen since in the sector since you joined?
Many, many more women have joined which is great to see. Legislation that has made it allot easier for women to work within the industry, especially if you are a parent. Far more women becoming recognised within the sector for their outstanding work and achievements. I did not see this when I first joined the sector nearly 25 years ago.
Thank you for sharing your story Justine you are truly an inspiration!
To find out more about who Justine works for, and career opportunities visit: https://careers.nationalexpress.com/
