Spotlight on Anna Tkaczyk, Metroline

Spotlight on Anna Tkaczyk, Deputy Head of Transport Safety

The Women in Bus and Coach “Spotlight On” initiative shines a light on the incredible contributions of women in all roles across the bus, coach, and community transport sector. From professional drivers and engineers to human resources experts and CEO’s, ‘Spotlight On’ will highlight the diverse talents and achievements of women in this dynamic industry.

Today we focus on and find out about:

Anna Tkaczyk
Deputy Head of Transport Safety
Metroline LTD

How did you get to where you are today?

I began my career in 2007 as a bus driver. Over the years, I have gained invaluable experience in various roles including the positions of Garage Supervisor and Operations Manager. Since 2023, I have been serving in the Transport Safety department, contributing to the company’s ongoing commitment to ensuring the highest standards of safety for all commuters.

Did you experience any challenges getting to where you are today?

I have been fortunate in my career to have received ample support from my colleagues and peers, which has greatly contributed to my success.

If so, how did you overcome then?

I address any workplace challenges by leveraging the knowledge and experiences of both my colleagues and myself.

What do you like about the sector?

I really enjoy working with people from different backgrounds and learning from their unique perspectives. It allows me to broaden my own knowledge and experience, and it also helps to create a more diverse and inclusive workplace at Metroline.

What does a typical day look like?

On a typical day at Metroline, my responsibilities include attending meetings with various departments and stakeholders to collaborate on improving road safety and customer experience. Additionally, I review past incidents to identify areas of improvement and develop strategic plans to implement these improvements effectively. Through my efforts, I am confident that we will continue to provide our passengers with safe and enjoyable journeys.

What advice would you give to women thinking about a career in the bus and coach sector?

If you are considering a career in the bus and coach sector, don’t let gender stereotypes hold you back. The industry is welcoming to all and offers a range of opportunities for career growth and development. Whether you are interested in driving, engineering, management, or customer service, the skills and experience you bring to the table are what matter most.

What has been your bus or coach sector career highlight?

I think one of the most unforgettable moments in my life was when I passed my bus license. It was a remarkable accomplishment for me, and I felt an immense sense of pride in my abilities. As the years passed, achieving new milestones in my career brought me even more pride and fulfilment.

What three things could the Bus and Coach sector do to improvement the industry for Women?

  1. Enhancing amenities for women
  2. Establishing focused coaching and mentoring initiatives to aid women in attaining leadership roles and augment their presence in traditionally male-dominated vocations.
  3. Cultivating a supportive work ambiance that emphasizes and respects diversity, inclusivity, and favourable work-life equilibrium for all personnel, inclusive of women.

Where do you see yourself in 5 years’ time?

In the next five years, I aim to achieve substantial growth within the bus industry and surpass my previous accomplishments.


Thank you for sharing your story, Anna, you are truly an inspiration!

To find out more about who Anna works for and career opportunities visit: Home – Metroline – Driving Buses Across London


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